Gulf Coast Sand and its affiliates and related entities (“We” or “GCS”) respect your privacy and are committed to protecting it through our compliance with this privacy policy. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using our Services (as defined below), you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check this policy periodically for updates.
This policy describes the types of information we collect from you or that you may provide when you visit www.gulfcoastsand.com or any website that directly links to this policy, or any pages, facilities, services, or capabilities accessible on or by any domain owned by GCS (collectively, the “Website”); our online services and providers, such as our customer portal and Fast-Weigh; and any mobile applications that directly link to this policy (Website, online services, and mobile applications collectively, our “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. Mobile applications also may be subject to a separate privacy policy.
This policy applies to information we collect:
- Through our Website.
- In email, text, and other electronic messages between you and our Services.
This policy does not apply to information collected by:
- Us offline, unless at the time we collected information from you offline, we provided you with a privacy notice directing you to the URL for this policy.
- Any third party, including through any third party application or content (including advertising) that may link to or be accessible from or on our Services.
How we collect information
As described in more detail in the following sections, we collect information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the Services.
- From third parties, for example, our business partners.
Information you provide to us
We collect information directly from you when you perform the following functions through our Services:
Register to use our Services
We ask for your name, email address, job title, company or employer, and phone number when you register to use certain components of our Services.
Use the customer portal
Customer portal accounts are by invitation. When we set up an account for you, we collect your name, email address, and company. You choose a password when you accept the invitation. Your password is stored only in hashed form by Supabase, the service that provides sign-in for the portal, and we cannot see it.
Apply for a job
We ask you for your name, street address (current and prior), email address, telephone number, citizenship status, race, ethnicity, gender, veteran status, protected veteran status, disability status, educational and employment background, certifications, and driving record information when you apply for a job with us. You are not required to provide all of this information in order to submit a job application.
Subscribe
When you subscribe to email alerts, we ask you for your email address.
Request a quote or contact us
Our quote form prepares an email in your own email app, and nothing is sent until you send that email. We receive the details you choose to include, such as your name, company, phone number, material, quantity, delivery ZIP code, timing, and notes. When you contact us by email or phone, we receive the information you provide.
Report a problem
If you make a report about a concern with our business practice, we ask you for your name, email address, and phone number. You are not required to provide this information in order to make a report.
Conduct transactions
We collect details of transactions you carry out through our Services.
Information we collect automatically
As you navigate through and interact with our Services, we use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs, and other communication data, and the resources that you access and use on our Services.
- Information about the device used to access our Services and internet connection, including your IP address, operating system, and browser type.
The technologies we use for this automatic data collection include:
Cookies and local storage
A cookie is a small file placed on your computer or mobile device. The customer portal also uses your browser’s local storage to keep you signed in. You may control the use of browser cookies by activating the appropriate setting on your browser or mobile device. Our Website does not respond to “Do Not Track” signals. If you reject cookies or clear your browser’s storage, you may be unable to access or use certain parts of our Services.
Web beacons
Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs). These web beacons permit us to, for example, count users who have visited those pages or opened an email and are used for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).
Third-party use of cookies and other tracking technologies
Some content or applications, including advertisements, on our Services are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
How we use your information
We use information that we collect about you or that you provide to us, including any personal information, in a number of ways:
- To provide our Services to you.
- To set up, secure, and support your customer portal account.
- To improve our Services.
- To estimate our audience size and usage patterns.
- To store information about your preferences, allowing us to customize our Website according to your individual interests.
- To recognize you when you return to our Website.
- To provide you with information, products, or services that you request from us.
- To provide you with notices about your account, including expiration and renewal notices.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Services or any products or services we offer or provide through them.
- To conduct hiring.
- To allow you to view tickets and order details.
- To allow you to track your orders.
- To allow you to view your invoices and pay your bills online.
- To allow you to receive email invoices.
- To provide you with support.
- In any other way we describe when you provide the information.
- To fulfill any other purpose for which you provide it.
Disclosure of your information
We may disclose aggregated and anonymized information. In addition, we disclose personal information that we collect about you or you provide directly to us as described in this privacy policy:
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business, such as the providers that host our Website and run sign-in for the customer portal.
- To a buyer of our business or any part of it or other successor to our business or any part of it in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Gulf Coast Sand’s assets, whether as a going concern or as part of a legal proceeding, in which personal information held by GCS about users of our Services is among the assets transferred.
- For any other purpose disclosed by us when you provide the information.
- With your employer or similar entity, or a third party engaged by your employer.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of GCS, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Text messaging (SMS)
Gulf Coast Sand sends work alert text messages only to its own employees who have signed the Gulf Coast Sand Employee Text Alert Consent Form. We collect the employee's mobile number and consent on that form and use them only to send these work alerts. Message frequency varies with equipment activity, up to about 30 messages on a working day. Message and data rates may apply. We do not share, sell, rent or otherwise provide mobile phone numbers or text messaging consent to third parties or affiliates for marketing or promotional purposes. All other categories of information sharing described in this policy exclude text messaging opt-in data and consent; this information is not shared with any third parties other than the service providers that deliver the messages on our behalf. Reply STOP to any message to opt out, or HELP for help.
Third party links
We provide links to third party websites or applications that enable you to share information with your social networks and to interact with us on platforms that we do not control. These third party websites or applications may collect or share information about you, but this policy does not apply to the practices of those websites and applications. We encourage you to review the privacy policies and settings on the websites and applications with which you interact to make sure you understand the information that may be collected, used, and shared when you leave our Services.
Your choices
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Tracking technologies and advertising
You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
Accessing and correcting your information
If you have a customer portal account, you can review your account details by signing in. To correct or update them, or to close your account, contact us.
Data security
We use commercially reasonable measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a username and password for access to certain parts of our Services, you are responsible for keeping this password confidential.
Unfortunately, the online transmission of information is not completely secure. Although we do our best to protect your personal information, we cannot guarantee its security.
Data retention
We store your personal information for as long as needed: to conduct business with you; for the purposes outlined in this policy or at the time of collection; or to comply with legal obligations, resolve disputes, and enforce any agreements. When the applicable retention period has expired, we reserve the right to take measures to permanently delete the information, aggregate it, or anonymize it.
Minors
Our Website is not intended for minors and we do not knowingly collect personal information from children under 13 years of age. If you are under 13, do not use or provide any information on our Services. If you believe we might have any information from or about a child under 13, please contact us immediately so that we can remove the child’s personal information.
Making a request
To exercise any of the above rights, you must issue your request to us in writing. You can make a request by mailing your request to the following address:
Gulf Coast Sand – Operations HQ
105 Street A
Picayune, MS 39466
Changes to our privacy policy
If we change or update this policy, we will post the revised privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. We encourage you to periodically review this privacy policy for the latest information on our privacy practices.
Contact information
If you have questions or concerns about this privacy policy and our privacy practices, call 504-276-7263, email info@gulfcoastsand.com or see our Contact page.